Privacy Policy
Platinum Painters Privacy POlicy
Platinum Painters (“we”, “our”, or “us”) is committed to protecting the privacy of individuals who visit our website and engage our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario laws.

This policy applies to information collected through our website and in the course of providing residential and commercial painting services.
1. Information We Collect
We collect personal information that is reasonably necessary to provide services, respond to inquiries, and operate our business.
Information You Provide Directly
You may provide personal information when you:
- Submit a contact or quote request form
- Schedule a consultation via Calendly
- Upload project photos or supporting files
- Communicate with us by email or phone
This information may include:
- Full name
- Email address
- Telephone number
- Property address
- Project details
- Uploaded photos or documents
- Any additional information voluntarily provided
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and device information
- Pages visited and browsing behavior
- Date and time of access
This information is collected using cookies and analytics tools to improve website performance and user experience.
2. How We Use Your Information
We use personal information for the following purposes:
- Responding to inquiries and providing quotes
- Scheduling consultations and appointments
- Evaluating project requirements
- Delivering services
- Communicating service updates or administrative notices
- Sending marketing communications (where consent is provided)
- Improving our website and services
We only collect and use information for purposes that a reasonable person would consider appropriate in the circumstances.
3. Marketing Communications
With your consent, we may send occasional marketing or promotional communications related to our services. You may unsubscribe at any time by following the unsubscribe link in our communications or contacting us directly.

Administrative or service-related communications may still be sent where necessary.
4. File Uploads and Project Materials
If you upload photos, videos, property images, plans, or related documents through our website or submission forms:
- These materials are used solely for evaluating and delivering services.
- We recommend that you avoid submitting sensitive personal information within uploaded files unless necessary.
- Uploaded content may be stored securely within our customer management systems.
5. Third-Party Service Providers
We use trusted third-party service providers to operate our website and manage communications. These may include:
- HubSpot (CRM and marketing automation)
- Calendly (appointment scheduling)
- Website hosting providers
- Embedded video platforms, including Life Inside
These providers may store or process information on our behalf and may operate servers outside of Canada, including in the United States. In such cases, information may be subject to the laws of those jurisdictions.
We take reasonable steps to ensure that service providers maintain appropriate safeguards for personal information.
We do not sell or rent personal information.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance functionality, analyze performance, and support marketing activities.
Cookies are small text files placed on your device when you visit a website. We use cookies and tracking technologies for the following purposes:
- Ensuring proper website functionality
- Understanding how visitors interact with our website
- Measuring website performance and engagement
- Supporting customer relationship management through HubSpot
- Providing relevant follow-up communications where consent has been provided
We use HubSpot as our customer relationship management and marketing automation platform. HubSpot may place cookies on your device to:
- Track page visits and engagement
- Associate website activity with form submissions
- Support marketing communications
- Analyze visitor interactions with our content
These cookies may collect information such as IP address, browser type, pages viewed, and interaction behavior. Information collected through tracking technologies may be linked to personal information that you voluntarily provide through website forms.
You may control or disable cookies through your browser settings. However, disabling cookies may impact certain features or functionality of the website.
By continuing to use our website, you consent to the use of cookies and tracking technologies as described in this policy.
7. Disclosure of Information
We may disclose personal information where required:
- To comply with legal obligations
- To respond to lawful requests from authorities
- To protect our legal rights
- In connection with a business transaction such as a merger or sale
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
- Providing services
- Meeting legal and accounting requirements
- Resolving disputes
- Enforcing agreements
When personal information is no longer required, it is securely deleted or anonymized.
9. Safeguarding Your Information
We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

While we take appropriate security measures, no method of transmission over the Internet can be guaranteed to be completely secure.
10. Your Rights
Subject to applicable law, you may request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Withdrawal of consent (where applicable)

To make such a request, please contact us using the details below.
11. Minors
Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of our website following changes constitutes acceptance of the revised policy.
13. Contact Information
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Platinum Painters
74 Springhead Gardens
Richmond Hill, ON
L4C 5B9
Last Updated: March 2026
